FAQ

Questions about an item? Site not performing the way it should? We are here to help. Whatever your question may be, we'll do our best to provide you with an answer in one business day. We've compiled a list of frequently asked questions to make sure your experience with us a good one.

  1. What is Authentic Brand?

    In 2010, the Authentic brand was “born and bred” in the heartland. It is the inspiration of a former Iowa Hawkeye baseball player and an Iowa farm boy. They set out to build a brand that offers unique style at the highest quality standard available. Today, our products are being sold in a growing number of retailers across Iowa with sales multiplying at a rate that makes us proud.

    We create superior Iowa Hawkeyes, Iowa State Cyclones, UNI Panthers apparel and accessories to meet all of your casual and game day needs. Each licensed Authentic product offers the best in quality, fit, appearance, and value. We trust our fans enjoy wearing Authentic products as much as we enjoy designing and producing them.

    Our close-knit team works hard to provide the designs fans love to wear. We pride ourselves on being "different by design". We offer creative style and new decoration techniques that keep us ahead of industry trends.

    We believe in a time when a hand shake was the highest level of assurance that a person could offer; a time when a customer could buy in confidence knowing that what they received was of the highest quality. Our mission, at Hawkeye Authentic, is to apply traditional Midwest values and uphold satisfaction to each and every one of our customers. 

  2. Does Authentic offer Exchanges?

    Of course. If you would prefer another size, you can request this when making your return. To do so, state in the description section of the Return Form the item you wish to exchange and the new size. If this size is not available, we will refund you the amount for said garment. If you wish to exchange your item for another model or color, you must return the item and place a new order. For full details, you can follow the link on the bottom of this page, or click here.

  3. When will my order ship?

    Your order will be delivered in 3-7 business days after it is shipped*

    *Our warehouse ships all orders from Perry, Iowa. Standard shipping will leave the warehouse after 1-2 business days. Your delivery transit time will vary depending on your order's destination and its distance from our warehouse. 

  4. Will you give me a tracking number?

    When your order ships out you'll get an automatic e-mail with a tracking number. We’ll provide the tracking number as soon as your order ships, but it sometimes takes 24-48 hours to go live within the shipper’s system.

  5. How do I cancel an order?

    Unfortunately, once an order is placed we are unable to cancel it. We do offer returns or exchanges, though. To view full details on our Return Policy follow the link at the bottom of this page, or click here.

  6. Can I get free shipping?

    Yes. You will receive free shipping on all orders.

  7. Can I get international shipping?

    Currently, we are unable to accommodate international orders. Sorry for any inconvenience.

  8. What is Authentic's Return Policy?

    *Returns must be in original condition, unworn/unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund is processed. Once we receive the returned merchandise, we will credit your account within 10 business days. Based on your financial institution, it can take up to 2 to 10 business days to reflect on your account statement once your refund is processed. Original shipping charges are not included in the refunded price.

    For more information on our Return Policy, including our downloadable Return Form, please follow the link at the bottom of this page, or click here.

  9. How do I pay?

    Authentic now accepts online payments through credit cards and PayPal to ensure that our order is processed safely and securely. 

  10. How can I contact you?

    You can reach us by phone or email during our regular hours of 8:00am-5:00pm. 

    P; 515-465-4693

    TF: 888-326-6779

    orders@authentic-brand.com

    You can also go to our contact page where you'll find a convenient message box where you can ask questions or leave feedback!

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